Email   303.518.6279

FAQ - Marival Residences - Puerto Vallarta


Is the all-inclusive mandatory?  The all-inclusive is mandatory because it includes ALL you can eat and drink throughout the resort, maid service, your fridge stocked daily with water, soda and beer, kids club, room service, a free excursion, free Wi-Fi, entertainment and shows, access to the VIP Beach Club and much more.  The rental fee is paid to us and the all-inclusive is paid to the resort upon arrival.

What is the booking process?  Booking is done directly through us.  Once you are ready to book, we will need you to confirm the first & last name of the lead passenger for the reservation as it appears on their passport, number of adults & children and their ages, which property you would like to stay at, accommodation type/size, and desired check-in/out dates.  We will then send your reservation in to the resort.  Within a couple of days, we will email you the resort confirmation along with the rental agreement.  At that point, 50% of the total rent is paid to us and the remaining balance is due 30 days prior to arrival.  When reserving within 45 days of arrival (or within 90 days of a holiday booking), payment via credit card is required prior to submitting the reservation.

Are there any other costs?  Besides the all-inclusive package at the resort, there are no other required fees.  There are optional expenses, such as airport transfers or upgraded wine options, etc.

What forms of payment do you accept?  The rent is paid to PW Vacations by check, money order or bank draft in US dollars.  We also accept credit cards.  There is a 4% handling fee added when paying via credit card.

What payment method does the resort accept for the all-inclusive package?  Visa, M/C, American Express, and cash (US Dollars and Pesos).  The resort does not add a foreign exchange fee when paying the all-inclusive with a credit card, but your credit card company might.  You should contact your credit card company before arrival to check.

What about tipping?   There are no set tipping guidelines at the resort, however, the staff works so hard that most guests choose to tip their favorite people.  A little bit goes a long way, so bring lots of $1's.  We usually suggest a few dollars per day for your maid.  The bartenders might keep checking on you if you tip them a couple of dollars with your first order.  After dinner, if you had good service feel free to leave a couple of dollars per person on the table.  We just generally tip a dollar or two whenever we are given good service.  Again, this is not expected by the staff.  They are grateful for anything.

Do you own a specific Suite?  No.  There are 100+ Suites in varying sizes.  As Platinum level members we have access to all of these Suites.  We can also provide you with multiple Suites if needed.

Who do I contact for assistance while at the resort?   The Marival Residence Concierge is there to assist you with dinner reservations, excursions, and anything else you may need.  Their desk is located in the lobby.

Have you ever seen the movie Step Brothers?   Yes!  And this is a frequently asked question...

Are there set check in or check out days?  You may check in or out on any day of the week with a 4 night minimum stay.

Can you arrange our airport transfers?  We can arrange those with the resort for you at the rate of $25/person round trip.

What airports can we fly into?  The nearest airport is Puerto Vallarta (PRV).  It's about 17 minutes away.  We highly recommend waiting to purchase airfare until after you have received your resort confirmation from us.

Are cribs provided?   Yes, just let us know if you need a crib and we will forward the request to the resort.

How do I get internet access?   Free Wi-Fi tickets are provided at check-in.

Are there elevators?  Yes, there are elevators in each building.

Do I have to listen to a sales pitch?  No, this is in no way a requirement.  Many past guests have decided to purchase a vacation membership after seeing what a value Marival Residences is, but it is your decision whether or not to learn of what the resort offers.

Do the restaurants require reservations?  Reservations are required at 4 of the restaurants.  All of the restaurants are open to outside guests for a fee, so you will see pricing on the menus, but they don’t apply to you.

Is there a dress code at the dinner restaurants?  There are some dress codes which vary by restaurant.  We suggest guys wear long pants (jeans are okay) and a polo shirt and gals wear at least business casual.

Is there washer and dryer in the Suite?  Yes.  Bring your own detergent or you can buy it in the store.

Do the Suites have safes?  Yes.  Each Suite has one safe.

Does the resort provide towels?  Yes, they have towels for you at the pools and beaches.  The bell hop will provide towels for your excursions as well.

Do I need to bring a hair dryer?  You do not need to bring a hair dryer.  Each full bathroom will have a hair dryer.

Do I need to bring power converters?   The outlets at the resort are US compatible.

Is the water safe to drink?   Whenever you are in a country other than your own it is advisable to avoid drinking tap water.  There is bottled water in your Suite.  We also recommend using bottled water to brush your teeth and to make your coffee.  The ice used throughout the resort is bagged from purified water.